FAQ

Location: Recapture Skin Care is located within Shea's Salon located at 2721 Lincoln Dr. in Roseville, a northern suburb of St. Paul, MN. We are located just off Snelling Avenue and County Road C (in the adjacent shopping mall just north of Byerly's).

Appointments: Recapture always consults about your interest, need and health history. Because we strive for desired results, Recapture offers many facial options that have just recently been launched, and may not be on the price menu. If your appointment is for your first visit, please arrive ten minutes early to complete a questionnaire that we will review to help develop an individualized skin-care plan.

Late Appointments: We understand that there are sometimes unique circumstances which may be prevent your timely arrival to a scheduled appointment.  We will try to accommodate you, but please understand that your appointment may have to be rescheduled.

Rescheduling: We understand that you may need to reschedule your appointment. Please give us at least 24 hours notification so that we can offer another client the opportunity to use this time slot. If a scheduled appointment must be rescheduled or cancelled, it is the client's responsibility to contact us; otherwise a cancellation penalty fee may apply.

Product Return Policy: We will honor all product returns (unused and within original packaging) within 30 days of purchase that is accompanied with a sales receipt. Product returned without a valid sales receipt will be provided with a store credit for either "product or services".

Cell Phone: Please set your cell phone to “silent” when you are preparing for your facial. Relaxing and avoiding unnecessary distractions are part of the enjoyable experience.

Gift Certificates: Help capture the gift of relaxation for you, a family member and/or significant other with the presentation of a facial gift certificate (any amount). Pick it up in person, or we can mail it to any location based on your instructions.

Payment: We accept all credit cards with the exception of American Express. We are PCI Smart Compliant.

Gratuities: Our prices do not include gratuity. We believe that gratuities are not a "right", but should only be considered if you feel that the services rendered have exceeded your customer expectations. Gratuities are appreciated and are strictly voluntary. 

What sets Recapture apart from the competition?
1. We provide absolute excellence in the personal attention to your skin care needs, while simultaneously pampering our clients. We offer the best in therapeutic, but result specific techniques leveraging the advances in skin care knowledge. During treatment you will not be left unattended, but provided with constant attention. You will float with lifted skin and spirits as my holistic approach lingers.

2. At Recapture we only suggest products that will help you achieve your goals. We never try to up-sell you products that are not necessary! Often, we will recommend reducing the number and mixture of products that were historically using.

3. Our approach to home care also distinguishes Recapture from other skin care providers. We believe that “less is more” and will recommend only the best economic “at home regimen” recommendations. We offer less invasive, but more affordable options.

Reminder Calls: We offer all of our client’s courtesy calls to remind them of their scheduled appointments.